How Do I Contact PayPal by chat?Updated 2 months ago

To contact PayPal via chat, you can use the Message Center feature available on their website and mobile app. Here's how:

On the PayPal Website:

1. Log in to your PayPal account.
2. Navigate to the Contact Us page.
3. Scroll down and select the Message Us option.
4. In the Message Center, you can interact with the PayPal Assistant, an automated chatbot designed to help with common inquiries.
5. If the PayPal Assistant cannot resolve your issue, you can request to be connected to a customer support agent for further assistance.

On the PayPal Mobile App:

1. Open the PayPal app and log in.
2. Tap on your Profile Photo.
3. Select Message Center.
4. Choose Ask the PayPal Assistant to start a chat.
5. If needed, you can request to be transferred to a human agent during the chat.

Please note that while the PayPal Assistant is available 24/7, live customer support agents are typically available during specific hours. For the most accurate and up-to-date information on agent availability, it's best to check directly within the Message Center.

For more details, you can refer to PayPal's official guidance on contacting customer service: